Refund policy

We want you to be happy with what you ordered. If you're not, here's how returns work.

14-DAY RETURNS

You can return any unworn item within 14 days of receiving it, for any reason. Under Egyptian Consumer Protection Law No. 181 of 2018 this is your right, and we honour it in full.

To be accepted, the item must be unworn and unwashed, in its original condition with any tags still attached, and accompanied by proof of purchase - your order number or the delivery receipt.

FAULTY OR INCORRECT ITEMS - 30 DAYS

If an item arrives damaged, defective, or isn't what you ordered, tell us within 30 days of delivery. We'll replace it or refund you in full, and we cover the return shipping.

WHO PAYS RETURN SHIPPING

Changed your mind: you cover the cost of sending it back.

Faulty, damaged, or our mistake: we cover it.

HOW TO START A RETURN

Email prymeworldd@gmail.com with your order number, and a photo if the item is faulty. We reply within 1-2 business days with return instructions. Please don't send anything back before you hear from us - we need to confirm the return address first.

REFUNDS

Once we receive the item and check its condition, we process your refund within 7 business days.

Paid by card: refunded to the card you used.

Paid cash on delivery: refunded by bank transfer or InstaPay. We'll ask for your details when we confirm the return.

Original shipping charges are not refunded unless the item was faulty or sent in error.

EXCHANGES

Want a different size or colour? Say so in your email. Subject to stock, we'll arrange the swap.

WHAT WE CAN'T ACCEPT

Items that have been worn, washed, altered, or damaged after delivery.